Provide the best customer service

In our company, sales management is centered on customer-centricity. We value each customer's information and set up a direct manager for each of our customers. We set up a systematic "customer library." 

In the pre-sale, sale,after-sale, sales staff communicate with each customer by one-on-one , understanding of the needs of each customer, targeted to provide specialized personalized service, in order to maximize  satisfy the needs of buyers.

The pre-sale service

productIpublicity→cold call→making appointments→technology exchange →draftRaHplan→determination strategy→product trial→ confirm cooperation

The sale service

customerorders→production sales→order settlement→complete stock pick→logistics distribution→inspection&sign

Afte-sale service

Automated visit→technical advice→customer complaint→Complaint Acceptance→problem analysis→technical communication→on-site maintenances→Product return→problem solving→summarize the problem→ncreasing process→Home visits→questionnaire survey